FAQs

Orders & Fulfillment

Q:  I ordered something.  Has it shipped yet? 

A:  Due to the volume and frequency, please allow 2-3 days for your order to process and ship out.  We will send confirmation w/ tracking when it does.  All orders are shipped from NY at 5pm/EST.  For orders placed on a recent release, holiday or sale; please allow up to 1 week for orders to ship. 

 

Q:  Can I order online and pickup in person?

A:  No.  Currently we are not allowing in-person pickups with online orders at this time.  Due to this, we are offering free ground shipping to orders shipping within New York. 

 

Q:  Can I buy in-store?

A:  Yes.  We allow for in-store purchasing at our Garnerville location by appointment only currently.  We only accept credit cards for in-store purchases.  Product availability and inventory is reflected on the website.

 

Q:  Do you ship internationally?

A:  Yes.  We ship worldwide with UPS Worldwide Expedited® (3-5 days) for a flat rate of $29 USD which includes door-to-door tracking.  We also offer a slightly cheaper UPS Worldwide Economy (Standard Post) option in select countries which currently takes 20-25 business days to arrive depending on customs clearance.  See SHIPPING for more details. 

 

Q:  Yo, that "thing" is sold out.  Will you re-stock? 

A:  Depends.  Some items are staples that we will continually re-up while others are exclusive runs.  Some items we'll bring back from the dead after some time if we feel the need.  Hit us up on any items of interest.  Or hit the “notify when available” button on the respective product page to get an alert as soon as it’s back. 

 

Q:  I just placed an order online.  I'm in NYC and want to do a meetup in the city instead of shipping the order. 

A:  We can no longer do meetups. Sorry!  

 

 

Returns & Exchanges

Q:  I need to exchange and/or return an item(s).

A:  We accept exchanges and returns within 30 days of purchase.  See RETURNS/EXCHANGES for more details. 

 

Q:  I made a return but haven't received a refund.

A:  Refunds can take up to 5 business days to process once the item is returned to us.  You will receive a confirmation as soon as your refund is initiated.  Funds can take up to 3-5 business days to reflect.  Please contact us if it's been longer than 7 days to check on the status of your return. 

 

Q:  Can I return/exchange in-person? 

A:  We accept exchanges and returns within 30 days of purchase in-store at our Garnerville  location.  See RETURNS/EXCHANGES for more details. 

 

Q:  Can I return/exchange items purchased from a sale? 

A:  Unfortunately we cannot return or exchange sale items. All sales are final. 

 

 

Gift Cards

Q:  I have some questions about G&F Gift Cards.

A:  See our GIFT CARD FAQs for more info on how they work. 

 

 

Crash Replacement & Downsizing

Q:  Do you offer crash replacement? 

A:  We offer a crash replacement discount but it is case by case. Hit us up and we'll work it out. 

 

Q:  I've been riding a ton. I got less fat and my sizing changed. Do you offer kit downsizing? 

A:  We can offer a discount on a downsize of any previously ordered jersey or bib. The downsize must be the same design and colorway with the exception of size. Hit us up. 

 

 

Sizing & Product Care

Q:  Where are the sizing charts? 

A:  When applicable, sizing charts are located on each product page usually towards the bottom of the page.  See SIZE GUIDES for all sizing charts across apparel lines and how to take measurements.

 

Q:  How should Jerseys, Bibs and Jackets be washed? 

A:  Apparel should be zipped up, turned inside out and washed in cold water on a delicate cycle with a mild liquid detergent.  Never tumble dry; always hang or lay flat to dry.  Washing by hand is always best!

 

Q:  Can I come in for a fitting? 

A:  Yes, we allow for fittings in-store at our Garnerville location by appointment only currently.  Please see CONTACT for our address and hours. 

 

 

Store

Q:  Where is God & Famous located? 

A:  We are located in the historic Garner Arts Center in Garnerville, NY.  See CONTACT for our address and hours.

 

Q:  Can I make purchases in-person at the Garnerville location? 

A:  Yes.  We allow for in-store purchasing at our Garnerville location by appointment only currently.  We only accept credit cards for in-store purchases.  Product availability and inventory is reflected on the website. 

 

Q:  Can I order online and pickup in person?

A:  No.  Currently we are not allowing local pickups with online orders at this time.  Due to this, we are offering free ground shipping to orders shipping within New York. 

 

Q:  Can I bring my bike in? 

A:  Absolutely! 

 

Q:  Is there vehicle parking available? 

A:  Yes, there is a free parking lot. 

 

Q:  Can I make exchanges and/or returns in-person? 

A:  Yes.  Please email us prior. 

 

Q:  What are the store hours?

A:  We are open M-F from 10am-5pm. 

 

Q:  Are you guys open on holidays?

A:  No.  We are closed on all federal holidays. 

 

 

Legal Stuff

Q:  Where is your Privacy Policy? 

A:  Right here.

  

 

Brand

Q:  What does the name mean? 

A:  It's a secret.

 

Q:  I work in a bike shop and/or the industry. Do you offer EP pricing? 

A:  We support any and all bike slaves. Hit us up!

 

Q:  We are a bike shop and would like to become a dealer. 

A:  Oh ok! We have a handful of official dealers worldwide. We can provide more details around wholesale pricing, logistics and MOQ's. Please direct all dealer inquiries to: godandfamous@gmail.com